At Broguey, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is processed, we will issue a full refund to your original payment method. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Please ensure all tags and labels remain attached to the product.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once we receive your returned item, our quality control team will inspect it to verify it meets our return conditions. Upon approval, we will process your refund immediately. The refund will be credited to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the return results from our error.
Sale items and gift cards are final purchases and cannot be returned or refunded unless required by law. For products purchased during promotional periods, only the amount you actually paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account again. Some financial institutions may require additional time to process the transaction. If you still haven't received your refund, please contact your credit card company or bank, as the refund might be in a pending status.
If after these steps you still have not received your refund, please contact us immediately at [email protected] with your order details. We will investigate the matter and work with our payment processor to resolve the issue promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Broguey
Address: 3972 Science Center Drive, Coeur D Alene, Idaho
E-Mail: [email protected]
Phone: +1 208-619-6268
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (PST), excluding major holidays.
